We are an independent company whose staff have many years' experience in customs clearance and seafreight. Direct accounts with the major ferry companies let us offer competitive prices — and the personal service that bigger operators simply cannot.
Our aim is to offer a personal service. Customers contact us directly, 24/7. No call centre. No tickets. You always know exactly who you're speaking to — usually Barry or Andy, sometimes Ryan, Connor or Tracey, but always someone who knows your shipment.
It's an old-fashioned way of working. We think that's the point.
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Every job is handled by a named senior on our team. You get their number. You get their answer.
We're privately owned. No quotas, no upstream pressure — just the best outcome for you, every time.
We work back from your deadline, not ours. Slots booked, papers cleared, cargo moved — in that order.
We run a high-specification computer system with a constant link between our office and HM Revenue & Customs (both in Dover) — so we can give you minute-by-minute information on every consignment.
We offer personalised customs clearance for all UK ports and for Heathrow, Stansted and Gatwick airports. Import or export, full load or pallet, horsebox or specialist movement — we handle it.
Invoices, packing lists, commodity codes — or just what you have. We'll fill the gaps.
Live system link from our Dover office. Status checked, not assumed.
Direct accounts with ferry operators give us speed and price you can't quietly get elsewhere.
Calls, not silence. If something changes, you'll know about it first.
W. E. Dover Ltd holds Authorised Economic Operator (AEO) status: a European-wide quality mark for compliant, secure customs handling. It means priority treatment at frontiers and fewer physical checks — passed straight on to you.
Call us, email us, or send the paperwork over. The first conversation is always free.